Interaction Summary
- Abandons
- Agent Consult Time
- Agent Conversation Time
- Agent CSAT
- Agent Customer Hold Abandons
- Agent Focus Time
- Agent Handle Time
- Agent Hold Time
- Agent Holds
- Agent Initiated Customer Hold Time
- Agent Initiated Customer Holds
- Agent Time To Answer
- Agent Transfer Time
- Agent Transferred
- Agent Transfers
- Agent Talk Time
- Agents
- CSAT
- Customer Abandon Time
- Customer Conversation Time
- Customer Hold Abandons
- Customer Hold Time
- Customer Holds
- Entry Length
- Exit Length
- In Routing Duration
- Interaction Agents
- Interaction Secure Collections
- Interaction Time
- Interactions
- IVR Abandon Time
- IVR Abandons
- IVR Time
- No Reply Time
- Queue Abandoned Time
- Queue Callback Answered
- Queue Callback Requested
- Queue Callback Time
- Queue Callback Unanswered
- Queue CSAT
- Queue Interactions
- Queue Time to Answer
- Queue Time
- Queue Abandons
- Secure Collection Abandons
- Secure Collection Time
- Secure Collection Abandon Time
- SLA Abandons
- SLA Denominator
- SLA Numerator
- SLA Time
- SLA
- Soft Hard Time
- Tenant ID
- Tenant Name
- Third Party IVR Abandon Time
- Third Party IVR Abandons
- Third Party IVR Initiated
- Third Party IVR Time
- Total Customer Abandons
- Transfers
- Work Accepted
- Work Accepted Time
- Work Offer Canceled
- Work Offer Disconnect Time
- Work Offer Time
- Work Offered
- Work Rejected Time
- Work Rejected
- Wrap Up Time